The Problems We Solve
(or… the Symptoms Your See in your Organization)
Your Clients Love Your Products, but hate Working with your team
You have clients. A lot of clients. But your clients never seem to want to work with you, or give you feedback, or never have time for chat. Maybe you have a revolving door of project managers whose feedback when they leave is that they don’t know why they’re doing the things they’re doing. That may be because your client facing teams…
… aren’t structured properly (or doesn’t exist…), and you have folks who do great work internally working with clients.
… .don’t have objectives or measurements specifically geared to build great relationships with your clients, relationships that can feedback to your development and product lifecycles
Your own teams don’t talk to each other, and you wonder why your clients complain your products ‘aren’t right for them right now’
Your product team doesn’t talk to your project managers, and your client teams seem to always complain that their clients aren’t happy with the product you’re building. That’s probably because your teams don’t yet see the value of a continuous professional services cycle that understands pain, builds solutions, and listens to future pain that you organization can capitalize on.
Your implementation cycles are so long, even though the work done for each client isn’t that much different from client to client
Your implementation cycles take far too long, and your team is missing deadlines. Your client contacts go dark for weeks at a time, and that is affecting your revenue. That may be because you don’t have the right service model for your clients, or your team isn’t working on strategies for repeatable work.
Advisory & Execution Services
Does your organization need help with creating an engaging, high-performing, and scalable client-facing technical team? We can help.
We’ll work with you to understand your organizational pains, and create a roadmap to a strong professional services team in your company, focused on the right objectives, the right measurements, and the right team-based mindset.
We Help Create high-trust Professional Services Teams
Professional Services can be done well, and when it works, it generates client confidence and drives a cycle of recurring revenue. We’ll work with your leadership, your teams, and your clients to discover how best to structure a great client-facing professional services team.
We’ll help you define clear roles, measurements, objectives, and success criteria so that they’re trained to focus on client pain.
We Help other teams like sales and Product work better with PS
Often client-facing teams are caught in the middle, and can cause paralysis, or worse, lose sight of the importance of client pain. We’ll work with your whole organization to help everyone work better, breaking down silos to make client pains the center of all you do.
We’ll help your teams understand how to leverage each others strengths to build a continuous cycle of great solutions for your clients.
We Help Create resilient and repeatable client-facing processes
Organizations grow, and every company will hit a wall where ad-hoc processes no longer cut it. Great professional services teams build resilient and repeatable processes to ensure the service and products each of your client receive is consistent and high-quality.
We’ll work with your teams to understand the parts of your business that needs standardizing, and help you build new procedures and reinforcement tools.